NILGOSC

Circular 06/2003 - 29^th July 2003

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CIRCULAR 06/03 – COMMUNICATION SURVEY

NILGOSC is in the process of reviewing how it offers its services to its users. I have attached a brief questionnaire that I hope you can complete for us. The information obtained will allow NILGOSC to plan for the future and improve the service that we offer to the Scheme employers.

We aim to undertake a significant stakeholder satisfaction survey during 2003/4. However, in advance of that survey, the attached questionnaire examines how we provide our services rather than how well they are provided. This is to aid us meet the Cabinet Office’s timetable for Modernising Government.

Please return the completed questionnaire to us by 18^th August 2003 using the pre-paid envelope provided. If you have any queries please contact me at the address above or by email at christopher.gilmore@nilgosc.org.uk.

Thanking you in anticipation

Chris Gilmore

Pensions Development

Enc.

COMMUNICATION QUESTIONNAIRE

1. Rank how would you prefer to send information to us

(Please write a ‘1’ at your preferred method, ‘2’ at your second preference etc. Leave blank any methods that you would not wish to use.)

By telephone		On screen via Web Site
Recorded message by telephone		Electronic document – sent by email
Written information – sent by post		Electronic document – sent on CD or disk
By fax		Other (Please describe) _____________________________

2. Rank how you would prefer to receive general information from us

(Please write a ‘1’ at your preferred method, ‘2’ at your second preference etc. Leave blank any methods that you would not wish to use.)

By telephone		On screen via Web Site
Recorded message by telephone		Electronic document – sent by email
Written information – sent by post		Electronic document – sent on CD or disk
By fax		Other (Please describe) _____________________________

3. Rank how you would prefer to receive employee specific information

(Please write a ‘1’ at your preferred method, ‘2’ at your second preference etc. Leave blank any methods that you would not wish to use.)

By telephone		On screen via Web Site
Recorded message by telephone		Electronic document – sent by email
Written information – sent by post		Electronic document – sent on CD or disk
By fax		Other (Please describe) _____________________________

4. Would you like to be able to access our Pensions Administration Database online in order to view employee information?

Yes

No

5. Would you like to be able to access our Pensions Administration Database on-line in order to update employee information?

Yes

No

6. When you telephone NILGOSC, in general, how quickly is your call answered?

Quickly (eg less than 15 seconds)		Slowly (longer than 30 seconds)
About average (between 15 seconds and 30 seconds)		Not answered

7. Have you any suggestions for us about the way we communicate with you?

THANK YOU FOR COMPLETING THE SURVEY

Please return by 31 July 2003 using the pre-paid envelope to Christopher Gilmore, NILGOSC, Templeton House, 411 Holywood Road, Belfast, BT4 2LP