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Nilgosc


My NILGOSC Pension Online FAQ's

Frequently asked Questions

  • Who can sign up?
  • What do I need to register?
  • Validation Error is appearing when I try to sign up.
  • I have not received an email.
  • My registration link is not working.
  • I have received an Activation Key by post, what should I do now?
  • I have not received an Activation Key.
  • I have lost my Activation Key.
  • I have forgotten my username.
  • I have forgotten my password.
  • I have forgotten my Security Reponses.
  • What should I do if my Login is disabled?
  • How do I change my email address?
  • Will the system automatically log me out?
  • I have more than 1 membership / pension record; do I need a login account for each record?
  • You are holding incorrect information about me, how can I get this changed?
  • I recently notified you of a change in circumstance, but this is not yet reflected online. 
  • What is my Normal Pension Age?
  • How are my pension benefits calculated?
  • My service looks wrong?
  • Why is my pensionable pay figure lower than my current salary?
  • Why is my pensionable pay zero?
  • Do my AVCs get included in the calculators?
  • I have a pension sharing order debit on my pension, will this be accounted for in the calculators?
  • I have Scheme Pays, will this be accounted for in the calculators?
  • Can I print off my payslips and P60s?
  • How can I contact you for further information?
  • Who has access to my data?

  • Who can sign up?

    My NILGOSC Pension Online is only available to Active, Deferred, Pensioner and Dependant members of the LGPS (NI).  Previous members, who have transferred out or received a refund of contributions from the scheme, will not be able to register.

    What do I need to register?

    To start the registration process, if you have not received an Activation Key from us, complete the request an activation key section.  You will be asked to provide your Surname, National Insurance number, Date of Birth and a valid email address. If you have received an Activation Key from us, complete the register with an activation key section.  You will be asked to provide your Surname, National Insurance number, Date of Birth and your Activation Key.

    Validation Error is appearing when I try to sign up.

    This message will appear on your screen if the information you have provided for Sign Up cannot be validated with our internal records. Please check the information you have provided. Boxes will turn green if information has been entered in the correct format. It does not indicate that the information is correct or matches what is on our records. If the box is red you need to ensure you have entered the details in the correct format.  E.g. 9 digit NI Number, DOB as DD/MM/YYYY. If the information is being entered correctly and you are still unable to progress, this would suggest that either your Surname, NI Number or DOB is held incorrectly on our records, therefore please contact the NILGOSC administration team on 0345 3197 325. 

    I have not received an email.

    If you have previously completed the sign up section and received a success notification, a registration link will be issued to you automatically via email. Please check your Junk/Spam folder to ensure the email has not been directed there. If after 30 minutes you have still not received an email please contact the NILGOSC administration team on 0345 3197 325.

    My registration link is not working.

    Registration links are only valid for 24 hours before they expire. Therefore the link will no longer be valid and you will need to complete the request an activation key section, Sign Up form again to issue you with a new registration link. Registration links become redundant once a new sign up form has been submitted. Therefore if you submit the form more than once, any new registration link emailed makes a previous link redundant.  

    I have received an Activation Key by post, what should I do now?

    If you have received an Activation Key from us, complete the register with an activation key section.  You will be asked to provide your Surname, National Insurance number, Date of Birth and your Activation Key. For further guidance please refer to our registration guide (Hyperlink) located on the homepage of the My NILGOSC Pension Online site. 

    I have not received an Activation Key.

    If you have previously completed the sign up section and received a success notification that your email address is not currently held on our system and that an activation code will be issued to your postal address by letter, this should have been issued within 3-5 working days of your request. If after 5 working days you have not received this letter please contact the NILGOSC administration team on 0345 3197 325.


    I have lost my Activation Key.

    If you have lost your activation key you can complete the Sign Up form again to issue you with a new activation key letter, or alternatively contact a NILGOSC administrator on 0345 3197 325 to have this issued. Please note once a new activation key has been generated any previous activation keys issued to you will no longer work. 


    I have forgotten my username.

    If you forget your username, you can use the ‘Forgotten your username?’  link on the Login Page. You will then be prompted to input your Surname, NI Number and Date of Birth. Once your information has been validated, an email will be sent to the email address recorded on our database. This email will display your username, no personal information will be included. 


    I have forgotten my password.  

    If you forget your password, you can use the ‘Forgotten your password?’  link on the Login Page. You will then be prompted to input your Username, Surname, NI Number and Date of Birth. Once your information has been validated, you will be shown both a Password hint, which gives you an option to return to the login page if the hint has helped you to remember your password, or the option to reset your password. If you select to reset your password a secure password rest link will then be sent to the email address we hold for you on record. 

    I have forgotten my Security Reponses.

    If you forget your security response, you can use the ‘Forgotten your response?’  link on the Login Page. You will then be prompted to input your Username, Surname, NI Number and Date of Birth. Once your information has been validated, an email will be sent to the email address we hold for you on record. The email will contain a secure link for you to reset your security questions and responses.

    What should I do if my Login is disabled?

    If you have entered an invalid password or security response on three consecutive occasions, your account will be disabled. In order to re-enable your account for use, you must return to the Login page and select the ‘Forgotten your password?’ link. You will then be prompted to input your Username, Surname, NI Number and Date of Birth. Once your information has been validated, you will be displayed with both a Password hint and the option to reset your password. You must select reset your password, a secure password rest link will then be sent to the email address we hold for you on record.

    How do I change my email address?

    Once logged on to your My NILGOSC Pension Online account you can change your email address through: Your Details > Contact Details > Edit.

    Will the system automatically log me out?

    For security reasons your session will time out if left unattended for more than 5 minutes. If this occurs, you must log in again to continue viewing your account. To sign out correctly, please go to the Your Account tab (located at the top right corner of your screen), choose the logout option then wait for the message; "you have successfully logged off," before closing your browser.

    I have more than 1 membership / pension record; do I need a login account for each record?

    No. My NILGOSC Pension Online allows you to access all of your LGPS(NI) pension records. Once you have successfully registered and logged into my NILGOSC Pension Online, a notification will appear on the top right hand section of your screen if you have other employments. These can be accessed by clicking on the green arrow button and selecting the applicable employment from the drop down menu. 


    You are holding incorrect information about me, how can I get this changed?

    You can amend contact and bank details through: Your Details > Contact Details > Edit. Please DO NOT use punctuation marks in your address as this can cause problems when we run certain programs.  Other personal details that are not available to edit on this page can be amended by completing and returning a Change in Circumstances form.

    For any other amendments please contact the NILGOSC administration team on 0345 3197 325

    I recently notified you of a change in circumstance, but this is not yet reflected online.

    My NILGOSC Pension Online displays the information that is currently held on your pension record(s). Some amendments may take up to 10 working days from the day we receive notification of a change. 

    If it has been beyond this timeframe, please submit a query through the contact us section of My NILGOSC Pension Online, or contact the NILGOSC administration team on 0345 3197 325. 


    What is my Normal Pension Age?

    This is the age at which you are able to draw your pension benefits without any reductions or enhancements.

    Prior to the introduction of the CARE Scheme on 01/04/2015, the Local Government Pension Scheme (NI) had a Normal Retirement Age of 65 years, however since this transition, the normal pension age is now in line with your New State Pension Age (with a minimum of 65 years old). If you left the Scheme before 01/04/2015 you will have a Normal Retirement Age of 65.

    You can find out your State Pension Age by visiting the .gov.uk website  

    Early Retirement

    If you voluntarily retire before your Normal Pension Age, your benefits will normally be reduced as your pension will be paid for longer. 

    The reduction is based on the length of time (in years and days) that you retire early i.e. the period between the date your benefits are paid and your Normal Pension Age, meaning that the earlier you retire, the greater the reduction.  

    As a guide, the current percentage reductions for retirements up to 13 years early are shown in the table below. Where the number of years is not exact, the reduction percentages are adjusted accordingly.



    How are my pension benefits calculated?

    There have been multiple changes to the Local Government Pension Scheme (NI) which may directly affect the benefits you have accrued in the Scheme. The following table outlines some key changes which occurred when the Scheme changed on 1st April 2009 and again on 1st April 2015.


    FTE* - Full-time equivalent pensionable pay, for the 12 months prior to date of leaving. Whether you were a member of the Scheme during one, two or all three tranches, the benefits that you accrued during that specific period will be fully protected and will remain as they were during that tranche. 

    For more Information for how your benefits are calculated please visit the ‘How are my benefits calculated?’ section of our website. 


    My service looks wrong?

    The Membership Details page displays current and any previous employment information. In this section when referring to employments this includes any changes to your contract which has occurred during your membership. 

    A change in contract may refer to a change in your hours, whole-time equivalent hours, contracted weeks and any other contractual changes.  

    Any membership built up from pension benefits transferred into the Scheme and from periods of concurrent membership that have been added to this record from a previous LGPS(NI) pension record which have now ceased are also displayed. We will have previously notified you of such amendments. 

    The membership (years/days) shown on this page is displayed as the whole-time equivalent service accrued during the period of employment. Therefore for a period of part-time employment your membership is reduced to its whole-time equivalent length. For example, if you work half-time for ten years, your benefits would be calculated on five years membership, but the pay used would be scaled up to a whole-time equivalent. 

    Note: From 01 April 2015, we no longer require employers to update us on changes to your employment contract as from this point we entered the Career Average (CARE) Scheme. Therefore, current details may not reflect any changes after this date. 

    If you still have concerns regarding your membership, please submit a query from the contact us section of My NILGOSC Pension Online or contact the NILGOSC administration team on 0345 3197 325.

    Why is my pensionable pay figure lower than my current salary?

    Between April and June each year NILGOSC is notified of your annual pensionable pay for the previous financial year (1 April – 31 March).

    Therefore, if you recently joined the Scheme, your pensionable pay will be zero until your employer submits its annual pay figures.

    If you wish to use your current salary when using the Benefit Projectors, replace the pre-populated pay value in the pay data fields and input your amended salary figure.  If you are contemplating retiring within the next twelve months, please request an estimate from us by submitting a benefit request from the contact us section of My NILGOSC Pension Online or contacting the NILGOSC administration team on 0345 3197 325. 



    Why is my pensionable pay zero?

    Between April and June each year NILGOSC is notified of your annual pensionable pay figure for the previous year (1 April – 31 March).  

    Therefore, if you recently joined the Scheme, your pensionable pay will be zero until your employer submits your annual pay figures. 

    If you wish to use your current salary when using the Benefit Calculators, replace the pre-populated pay value in the pay data fields and input your amended salary figure. If you are contemplating retiring within the next twelve months, please request an estimate from us by submitting a benefit request from the contact us section of my NILGOSC Pension Online or contacting the NILGOSC administration team on 0345 3197 325.

    Do my AVCs get included in the calculators?

    No. We do not hold current fund values for any AVCs. If you wish to have a benefit projection with your AVC value included please request an estimate from us by submitting a benefit request from the contact us section of My NILGOSC Pension Online or by contacting the NILGOSC administration team on 0345 3197 325. 

    I have a pension sharing order debit on my pension, will this be accounted for in the calculators?

    No. If a pension sharing order debit has been applied to your record, this adjustment will not be reflected on the benefits shown on My NILGOSC Pension Online benefit calculators. Consequently the estimated benefits may be overstated. If this is applicable, please request an estimate from us by submitting a benefit request from the contact us section of My NILGOSC Pension Online or contacting the NILGOSC administration team on 0345 3197 325. 

    I have Scheme pays, will this be accounted for in the calculators?

    Scheme Pays are included in the voluntary retirement calculator, however they are not automatically included in the other calculators at this time.

    Can I print off my payslips and P60s?

    Information from monthly payslips and P60 End of Year details can be printed off by selecting the applicable pay period and clicking the Print button on the page. 

    How can I contact you for further information?

    You can request further information and send queries by asking a question in the contact us section.  

    Alternatively you contact us by;

    Post: Templeton House, 411 Holywood Road, Belfast, BT4 2LP  
    Tel: 0345 3197 325
    E-mail:  info@nilgosc.org.uk

    Who has access to my data?

    Only you can access your data through My NILGOSC Pension Online. It is therefore very important that you keep your login details safe and secure. If you think someone has obtained your login details, please change your password immediately and notify us on 0345 3197 325. For more information please refer to our Privacy Notice.